{"id":147662,"date":"2018-06-28T12:19:50","date_gmt":"2018-06-28T12:19:50","guid":{"rendered":"http:\/\/freeonlinetranslators.net\/news\/english\/ticketmaster-warned-of-hack-attack-in-april-by-monzo\/"},"modified":"2018-06-28T12:19:50","modified_gmt":"2018-06-28T12:19:50","slug":"ticketmaster-warned-of-hack-attack-in-april-by-monzo","status":"publish","type":"post","link":"https:\/\/freeonlinetranslators.net\/news\/english\/ticketmaster-warned-of-hack-attack-in-april-by-monzo\/","title":{"rendered":"Ticketmaster ‘warned of hack attack in April by Monzo’"},"content":{"rendered":"
\"ScreengrabImage copyright Ticketmaster
Image caption Ticketmaster sold 292 million tickets in 2017 <\/figcaption><\/figure>\n

Ticketmaster was warned in April that it had been the victim of a hack attack, digital bank Monzo has claimed.<\/p>\n

Ticketmaster had previously said it did not know about the breach until June and had then acted quickly to inform "all relevant authorities".<\/p>\n

It has been contacted for comment.<\/p>\n

But in an article to be published on its website, Monzo said it had replaced the bank cards of about 50 of its customers who had, on 6 April, reported fraudulent transactions.<\/p>\n

And during the subsequent investigation, its financial crime and security team had noticed about 35 of them had used their cards with Ticketmaster in the previous five months.<\/p>\n

In the following two weeks, Monzo said, it had seen eight more compromised cards, six of which had been used at Ticketmaster.<\/p>\n

"Given the pattern that was emerging, we decided to reach out to Ticketmaster directly," said Natasha Vernier, head of financial crime at Monzo.<\/p>\n

"On Thursday 12 April, members of the Ticketmaster security team visited the Monzo office so we could share the information we had gathered. <\/p>\n

"They told us they would investigate internally."<\/p>\n

The cause of the breach, which the BBC understands has affected up to 40,000 UK users, appears to be a customer-service chatbot employed by third-party Inbenta Technologies.<\/p>\n

Over the next week, Monzo had found another nine cards had been used fraudulently and all of them had been used to make Ticketmaster transactions, it said. <\/p>\n

Later that month, without naming the company, the bank sent out 6,000 replacements cards to customers who had used their cards at Ticketmaster.<\/p>\n

"Throughout this period, we were in direct contact with Ticketmaster," said Ms Vernier.<\/p>\n

"On Thursday 19 April, they told us an internal investigation had found no evidence of a breach and that no other banks were reporting similar patterns.<\/p>\n

She added she was now "glad to see that Ticketmaster has shared the information publicly".<\/p>\n

"It's incredibly important that companies always work together to protect customers and we'll always work hard to make sure this is the case," she said.<\/p>\n

Tony Pepper, chief executive office of security company Egress, said: "There are going to be a few eyebrows raised this morning about this breach and when Ticketmaster discovered it.<\/p>\n

"Clearly data was at risk for some time and apparently Ticketmaster had been alerted to the issue.<\/p>\n

"It is going to be interesting to see how the ICO [Information Commissioner's Office] reacts when they get to the bottom of this, given the emphasis now placed on data breach reporting and reflected in the changes made under the GDPR [General Data Protection Regulation]."<\/p>\n

The ICO said its inquires were "ongoing".<\/p>\n","protected":false},"excerpt":{"rendered":"

Image copyright TicketmasterImage caption Ticketmaster sold 292 million tickets in 2017 Ticketmaster was warned in April that it had been the victim of a hack attack, digital bank Monzo has<\/p>\n","protected":false},"author":1,"featured_media":147663,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-147662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-english"],"_links":{"self":[{"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/posts\/147662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/comments?post=147662"}],"version-history":[{"count":0,"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/posts\/147662\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/media\/147663"}],"wp:attachment":[{"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/media?parent=147662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/categories?post=147662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/freeonlinetranslators.net\/news\/wp-json\/wp\/v2\/tags?post=147662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}